Team Leader – WFM will be responsible for managing all activities associated with scheduling & real-time management effectively. Also to achieve the business objective & service level objectives by maximizing efficiencies, occupancy & utilization.

Roles and Responsibilities
• Review Weekly forecast and provide inputs
• Review weekly intraday & rosters
• Review KPIs and Service Level projections for the coming week
• Ensure Service Levels & other KPI’s are met consistently as per plan
• Effectively manage outage scenarios
• Outlier management for all efficiency parameters
• People management – activities like coaching, mentoring, appraisal conversations, etc

Education
• Minimum – Graduation
• Strong knowledge of MS Office – additional knowledge of MS Visio & MS Access is desirable

Experience
• Minimum 4 years of work experience in Workforce Management
• Minimum of 2 year experience as Team Leader (WFM)